My Gutter Guards Pty Ltd (ABN 44 629 086 933) (“My Gutter Guards”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website (mygutterguards.com.au) or engage our gutter-guard supply and installation services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal information you provide directly to us, including when you submit a quote or contact form, call us, or email us. This typically includes your name, email address, phone number, property address or postcode, and any details you give us about your gutters, roof or enquiry. When you visit our website we may also automatically collect technical information such as your IP address, browser type, device information and pages viewed, via cookies and analytics tools.
We collect personal information directly from you (through our website forms, phone calls, emails, SMS, and in person during a site visit or installation), from your use of our website (cookies and analytics), and occasionally from third parties such as referral partners or advertising platforms where you have engaged with one of our ads or listings.
We use your personal information to prepare and provide quotes; contact you about your enquiry and schedule site visits and installations; supply and install gutter guards and provide warranty and after-sales support; process payments and keep records; send you service-related communications and, where you have consented, marketing about our products and offers (you can opt out at any time); and improve our website and services and meet our legal obligations.
We do not sell your personal information. We disclose it only to: our customer relationship management (CRM) and lead-management provider, GoHighLevel / LeadConnector, which stores and processes enquiry information on our behalf so we can respond to you and manage your job; our website and form host (Webflow) and our analytics and advertising providers; payment processors and finance providers; contractors and installers engaged to carry out your job; and government bodies, regulators or other parties where required or authorised by law. Some of these providers may store data on servers located outside Australia (for example, in the United States). Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only as long as needed for the purposes above or as required by law, after which we take reasonable steps to destroy or de-identify it.
You can ask us to access or correct the personal information we hold about you, or ask us to stop sending you marketing. To do so, contact us using the details below. We will respond within a reasonable period. There is no charge to make a request, although a reasonable fee may apply to give access in some cases.
Our website uses cookies and similar technologies to make the site work, remember your preferences, measure traffic and support advertising. You can disable cookies in your browser settings, though some parts of the site may not function properly as a result.
If you have a question, request or complaint about your privacy, contact My Gutter Guards Pty Ltd by email at damien@mygutterguards.com.au or phone 1300 322 049. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.
